FAQS

 Gilbert Clothing.

The Gilbert clothing range has been designed to meet the requirements of all players and coaching staff, providing on the pitch style and performance.In meeting both individual needs of players and also the demands of Team Management, the collection provides Team wear flexibility and high performance functionality for Clubs and Schools, whatever their requirements.

What are my delivery options? 
We offer FREE delivery shipping on all orders over £70. Any order under £3.50 shipping is £2, over this there is a £5.95 standard shipping charge. 

How quickly will my order arrive? 
You can only buy from us what we have in stock. Normal dispatch time is around 24hrs to 48hrs, bank holiday and weekend days dependent. If there are any issues with your order we will contact you via the information that you have provided when placing an order. All orders are sent out by ROYAL MAIL RECORDED DELIVERY.

How do I get a refund / exchange? 
If you're not 100% happy with your purchase from us you can have a refund or make one exchange if you inform us within 14 days of receipt of delivery. You then have a further 14 days in which to return your purchase to us. Only one size exchange per garment is allowed so please do double check our sizing page. We do not refund postage costs unless the garment is faulty or we have made a mistake with your order. Garments that have been personalised with a number or a player name cannot be exchanged and are non-refundable. PLEASE NOTE: ITEMS BEING RETURNED MUST BE UNWORN, UNWASHED, WITH ALL TAGS ATTACHED AND IN RE-SALEABLE CONDITION WITH THE ORIGINAL PACKAGING. ANY ITEMS THAT FAIL THIS TO MEET THIS CRITERIA WILL NOT BE ACCEPTED.

Where do I send my return? 
If you're return meets the refund / exchange criteria please return your order to the following address. Please include a covering note along with your order receipt in your return that states your order number, name and reason for your return. Ensuring that you include these details means we can process your return much quicker. 

Newcastle Falcons
Club Shop
Kingston Park Stadium
Brunton Road
Newcastle upon Tyne
NE13 8AF