FAQS

 Gilbert Clothing.

The Gilbert clothing range has been designed to meet the requirements of all players and coaching staff, providing on the pitch style and performance.In meeting both individual needs of players and also the demands of Team Management, the collection provides Team wear flexibility and high performance functionality for Clubs and Schools, whatever their requirements.

What are my delivery options? 

Orders under £3.50 cost £2.00, Standard Delivery (3-5 days) is £4.50, First Class Delivery is £6.95. All orders are sent by Royal Mail recorded delivery.

How do I get a refund / exchange? 

If you are not 100% happy with your purchase you can inform us within 14 days of delivery. You then have a further 14 days to return the item to us.

We do not refund postage costs unless your item is faulty.

Garments that have been personalised with a number or a name cannot be exchanged and are non-refundable.

Please Note: Items that are being returned must be unworn, unwashed, with all tags attached and in a resalable condition with the original packaging.

Where do I send my return? 

Return Address:

Newcastle Falcons
Club Shop
Kingston Park Stadium
Brunton Road
Newcastle upon Tyne
NE13 8AF

Please include a covering note in your return that states your order number, name and reason for your return.