FAQS

What are my delivery options? 

Postage Costs: P&P is free over £70, £2 for orders of £3.50 and under, £5.95 standard 4-7 days £18.95 for up to 3 items posted internationally.
Anyone requiring special delivery should email retail@newcastle-falcons.co.uk

Click and Collect- Goods are available for collection from our Kingston Park stadium club shop. Opening hours  Monday, Tuesday, Wednesday, Thursday and Friday 12-5pm, Saturdays 10-4pm and Match Days. Closed on Sundays.

Click and collect: Goods can be collected during shop hours, please allow seven days from purchase.

How do I get a refund / exchange? 

If you are not 100% happy with your purchase you can inform us within 14 days of delivery. You then have a further 14 days to return the item to us.

We do not refund postage costs unless your item is faulty.

Garments that have been personalised with a number or a name cannot be exchanged and are non-refundable.

Please Note: Items that are being returned must be unworn, unwashed, with all tags attached and in a resalable condition with the original packaging.

Where do I send my return? 

Return Address:

Please include a covering note in your return that states your order number, name and reason for your return.

Season Ticket Holders

Season ticket discount is not available online please contact the club shop on 0191 2142800 or email retail@newcastle-falcons.co.uk